Refund Policy – Edit Your Fashion

At Edit Your Fashion, we are committed to providing you with products you’ll love. However, we understand that sometimes things don’t go as planned. Our Refund Policy is designed to ensure your satisfaction while providing a clear, fair process for refunds.

1. Eligibility for Refunds

• Refunds are available for items that are defective, damaged, or incorrect upon arrival.
• Custom or personalized items are non-refundable unless they arrive damaged or there is a printing error on our part.
• To be eligible for a refund, please ensure the product is unused, in its original packaging, and that you contact us within 14 days of receiving your item.

2. Requesting a Refund

• To initiate a refund, please email us at info@edityourfashion.com with your order number and a description of the issue, along with photos of the item if applicable.
• Once we receive your request, our customer service team will review it and reach out to you within 3-5 business days.

3. Non-Refundable Items

• Items that have been used, worn, or altered in any way are not eligible for refunds.
• Sale items or items purchased with a discount code are non-refundable unless they are faulty.

4. Refund Process

• If your refund is approved, we will process it within 7-10 business days. The refund will be applied to your original payment method, and you will receive an email notification once the refund is complete.
• Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

5. Shipping Costs

• Original shipping costs are non-refundable. If your return is approved, you will be responsible for any shipping costs associated with returning the item.
• In cases where the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

6. Exchanges

• Unfortunately, we do not offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.

7. Contact Us

If you have any questions regarding our Refund Policy, please feel free to reach out to our customer service team at info@edityourfashion.com or call us at 07404236790. We’re here to help and ensure you have a pleasant shopping experience with us.

Thank you for choosing Edit Your Fashion!